We would like you to be happy with your purchase, however you find the product to be damaged or faulty we will of course offer a refund, replacement or exchange.
We do ask that we are notified in writing or by e-mail detailing the problem of any grievance within 7 days of your receipt of goods.
We understand that identifying any faults is not possible until you hang the wallpaper, we recommend that you schedule the wallpaper to be hung as soon as you receive your wallpaper as we may be able to organise replacement rolls from the same batch if they are in stock.
Please email us with your name, order details, with a description of fault, and/or a photograph if possible to firstname.lastname@example.org
You will receive our prompt attention, our customer service team can help where possible to organise replacement rolls or a refund subject to our approval.
Please NOTE we cannot process refunds until we have received goods back into stock at our head office. Please read our FAQ’s on how to return your wallpaper order.
You will be notified prior to the refund to your chosen payment card.