OUR RETURNS POLICY
For returns information please read our returns FAQ’s below, for delivery information and policies please click here.
The wallpaper we supply is sold subject to the following returns policy. Due to the nature of how wallpaper is manufactured and sold in batches, we cannot accept part returns on complete wallpaper orders.
Please NOTE that there is a 20% restocking charge on returned wallpaper for our suppliers, which will be deducted from the amount refunded back to you.
Yes, you can return your wallpaper order if returned complete, undamaged and in the original packaging. Please NOTE that we cannot accept returns on part orders of wallpaper. Please also NOTE that you are liable for delivery expenses.
Wallpaper returns have a restocking fee of 20%, which will be deducted from the amount refunded back to you.
We recommend that before placing your order, you take advantage of our free sample service for a swatch of your desired wallpaper/wallpapers so that you can be certain the wallpaper is right for you.
We would like you to be happy with your purchase, however you find the product to be damaged or faulty we will of course offer a refund, replacement or exchange.
We do ask that we are notified in writing or by e-mail detailing the problem of any grievance within 7 days of your receipt of goods.
We understand that identifying any faults is not possible until you hang the wallpaper, we recommend that you schedule the wallpaper to be hung as soon as you receive your wallpaper as we may be able to organise replacement rolls from the same batch if they are in stock.
Please email us with your name, order details, with a description of fault, and/or a photograph if possible to firstname.lastname@example.org
You will receive our prompt attention, our customer service team can help where possible to organise replacement rolls or a refund subject to our approval.
Please NOTE we cannot process refunds until we have received goods back into stock at our head office. Please read our FAQ’s on how to return your wallpaper order.
You will be notified prior to the refund to your chosen payment card.
We would like you to be happy with your purchase, however to return your wallpaper order please email our customer service team with your order number and the details of the items you would like to return.
Please wait for our correspondence before returning your items.
Please ensure that the goods are unopened and in their original packaging, extra packing may be required to ensure they are as damage proof as possible. We cannot be responsible for any items damaged in transport.
Returning faulty opened goods should also be well packed to prevent further damage.
We recommend using reputable and registered couriers as goods are your responsibility until they have reached us. We cannot be responsible for any items lost in transport.
We recommend using a delivery service which requires a signature to ensure that you have proof of postage. Delivery costs are at your expense unless the items are faulty.
If you have changed your mind and wish to cancel your order please contact us as soon as possible on our direct telephone landline only, to receive our prompt attention.
Please note you cannot cancel your order by email.
A full refund can only be issued if the order placed has not been dispatched.
Tel: 01253 735096
If you have changed your mind and wish to change your order please contact us as soon as possible on our direct telephone landline only, to receive our prompt attention.
Please note you cannot make changes to your order by email.
We can only make changes to your order if it has not been processed and dispatched.
Tel: 01253 735096
As soon as we have received any returned items, we will match it up to your original order and email you with a confirmation of returned goods and a notification of the amount due to refund to your payment method.
Please allow 1-2 working days to process the above.
Depending on your card issuer, typically refunds take from 3-5 working days.